We’re here to help
Do you have any questions about Verce or Linkpool by Verce? Perhaps you can find the answer in our frequently asked questions section below. If not, feel free to contact us through our email form!
Why do I need to “request” to get in touch with other users?
Verce strive to stay spam-free, and to do that users kindly need to request recipients for any contact. This way our users can choose to ignore or accept to have a conversation about a future collab.
How do I get featured on your Instagram?
We feature our favorite projects found in Verce. If you want additional chances of shoutouts, share your music on social channels with hashtag #verceme or DM to on @verce.me us through Instagram chat.
Facebook sign up and sign in doesn’t work?
If your facebook account is registered with only phonenumber this may be an issue. To fix this you can simply add your email address in your Facebook settings. This way Facebook login will work on both Verce browser version and mobile app.
I get an error message everytime I try to sign in and it won’t work
Make sure you enter the correct email address and password. It’s case sensitive, and often users add a blank space which won’t let you sign in. If you still have problems try resetting your password
Why won’t my music play? Or other artists uploads?
If the uploads is compressed or converted fileformats from thirdparty web-converters, this often result in a damaged file which won’t work in Verce. We’re working on fix for this issue.
What file format can I upload to Verce?
Verce support these soundfile formats - .mp3 and .wav files only. For artwork we support .jpg and .png.
What is the dimensions of Verce artwork?
1x1 aspect ratio, which means a square format.
How can I get in touch with Verce?
Contact us by email here. Or DM us through Instagram - @verce.me or Facebook messenger.
Do you promote music?
We frequently feature our favorite music from Verce on channels like Instagram, Facebook and TikTok.
Do you consider sponsorship and ambassadors?
Verce already has an ambassador squad which is present in the app and in social media. Send us an email if you would like to request an ambassadorship.
What kind of services can I offer in Verce?
Everything music related. All from DJ gigs, to studio rental or music lessons, you name it.
Why does some users ask for money on their services?
Some users sell music and copyrights for a living, it’s all up to the users to work out the price of a collab. But still we strongly recommend to collaborate for free and grow your knowledge and expand your network.
Can I write articles for Verce?
If you have any ideas for articles or content, feel free to contact us by email here. We would love to get in touch.
Why can’t I upload my music/projects/services?
We’re only allowing certain file-types, and have set these filesize-limits: Images: maximum 5mb Audio: maximum 30mb Images can only be one of the following types: .jpg, .jpeg, .png. Audio-files can only be one of the following types: .wav, .mp3 Make sure that the name of the file ends with the proper extension. For example: my-latest-project.mp3 or my-artwork.jpg
Why can’t I use Sign in with Apple?
If you are using the Android-app, or the iOS-app running on iOS 12 or lower, Sign in with Apple is not available.
I logged in with Facebook and a new account was created instead of using existing account
If you have changed your email-address in your Facebook-account, we can't find your existing account. Contact us in the form below, or at firstname.lastname@example.org, and we will help you. If this is not the case, you might have tried signing in to Verce with another Facebook-account than the one you created your existing Verce-account. Sign in with the correct Facebook-account, and you will be signed in to your existing account. If none of the above helps for your problem, don't hesitate to contact us in the form below, or at email@example.com
Accounts for Verce and Linkpool by Verce
You have one account for both Verce and Linkpool by Verce. That doesn't mean you have to use both. When you sign up in Verce, you'll have access to both Verce, and Linkpool, as Linkpool is integrated into Verce for convenience. When you sign up in Linkpool, you don't get access to Verce (and you are not findable in Verce) until you visit Verce and actively opt in to start using Verce. Your account will then work for both Verce and Linkpool.
Why can I log in to Verce when I have a Linkpool account?
As Linkpool is a service provided by Verce, an account created in Linkpool will exist in the Verce system. This does not mean your Linkpool account is searchable in Verce. If you actively sign in to Verce using your Linkpool account, and accept the terms when you’re asked to combine with Verce you’ll have full access to the Verce community and have an active Verce profile with the same credentials as you use in Linkpool.
Can I use my Verce account to sign in to Linkpool?
Yes your Verce account is basically the same as a Linkpool account and works for both services.
Can I use my Linkpool account to sign in to Verce?
Yes your Linkpool account is basically the same as a Verce account, but by default only set for Linkpool functionality. You can simply sign in to Verce with the same account and combine it with Verce functionality and it will work in both services.
How many Linkpools can I have?
You can have as many Linkpools as you would like.
How many links / urls can I add to my Linkpool?
You can add as many as you want.
What is Linkpool by Verce?
It’s the perfect way for artists to share ALL their url’s, streaming-links, social media links or websites in one single link. By creating a Linkpool you simply get yourself a bucket with your most important links merged down to one simple link! Share it and let everyone find the link to their preferred streaming platform or social channel. Try it.
Where can I see statistics about visitors, bouncerate and shares?
Stats are currently “work in progress” but will be available soon for you personally inside your Linkpool.
Do you support all streaming and link types in a Linkpool?
Yes, all links with http://www and https://www beginnings are supported. Make sure they meet the criteria and rules for content from terms and conditions for both Linkpool and Verce.
How do I collaborate?
It’s easy. Discover projects and click “Thumb up”. Then your audition will automatically be sent to the other artist to let them know you’re interested and let them consider starting a collaboration with you.